'Silent Power' 3500 Watt 120/240VAC Emergency and Jobsite Power Generator with Wheel Kit - EPA/CARB

Keep your family prepared and safe for sudden power outages and weather emergencies and provide remote job-site power with this quality-built generator. An outstanding value, this generator features a powerful and smooth EPA-approved 6.5 HP OHV air-cooled 4-stroke recoil-start engine with low-oil shutoff, 3.2 gallon fuel tank with gauge for 8+ hours operating time at half-load. Delivers 3000 watts continuous, 3500 watts peak; enough to power refrigerators/freezers, fans, sump pumps--even window air conditioners. Both 120 and 240VAC 60hz UL grounded outlets plus 12V DC-power connection terminals, quiet power generation (67 decibels operating @ 21'). Built-in voltmeter and circuit breakers with idle control. Includes mobility kit with wheels and fold-away handle. Rugged all-steel construction with welded-steel cage; vibration-absorbing motor mounts. Meets California CARB and EPA emission standards. Shipping weight 110 lbs, dimensions 23"L x 19"W x 20"H. Ships by Fed Ex/UPS Ground and is eligible for residential delivery without surcharge. -Engine displacement: 171cc -Bore x stroke: 68 x 54mm -Compression ratio: 9:1 -Ignition: Transistorized Ignition (TCI) -Cooling: Forced-air cooled -Starting System: Recoil manual -Oil capacity: 0.6L/.63qt -Fuel capacity: 12.0L/3.2gal -Generator Type: Brush-less single-phase -Voltage Regulator: Capacitor -Frequency: 60Hz -Rated Voltage(V): 120V, -Maximum Output: 3500 Watts -Rated Output: 3000 Watts. One-year warranty and Jack's Tool Shed worry-free Satisfaction Guarantee.

I ordered this product over two weeks ago I tried contacting jacks tool shed to no avail. They dont answer my emails they answer my calls dont buy anything from them ever ever? Worst customer service ever?

I recieved this product in perfect condition. I filled it with oil and fresh gas,pulled the cord slowely to make sure the engine wasn't siezed,and the unit started easily. I powered a fan for 1/2 hr. till the gas ran out. Then!!!! I tried to start it 1 week later to take voltage readings on the 220 v outlet and it would not start. the plug was soaked and all the unit would do was backfire. I tried new gas and plug to no avail. I tried to contact jacks thru e-mail and phone with no response yet. I am not happy but am glad I found this out now instead of later
when I needed the power. If Jacks is reading this please contact me with a r/a number.